Privacy Statement

At Nuream we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (Person Information). As part of this commitment, our privacy policy governs actions as they relate to the collection, use and disclosure of Personal Information.

 

Risk-Free Trial

While all mattresses are made to order, and we believe you will fall in love with your Nuream mattress and accessories your happiness is our top priority. We offer a 120-night, risk-free return policy on all our mattresses. This free trial is applicable for one exchange or return per purchase within 120 days of purchase.

 

Warranty

At Nuream we stand by the quality and craftmanship of all of our American made to order mattresses which we why we offer a warranty that all mattresses and accessories will be free from defects from the minute you receive the mattresses through its lifetime.

See our warranty page (link) for more information.

 

Returns and Exchanges

If you’re not absolutely happy with your mattress, you can easily return or exchange for a new mattress.

Adjustable bed frames are considered final sale and are non-returnable, non-
exchangeable and non-refundable. With accessories only unopened and new accessory items are eligible to be returned.

All used or open items are considered a final sale. All returns must be made within 30 days of purchase. You are entitled to return an item should it have a manufacturing defect or is damaged during transit. You will be responsible for all shipping costs and please contact Nuream within 72 hours to provide proof of damage at customercare@nuream.com.

 

Free Shipping

Shipping is on us, costing you nothing at all. All mattresses are custom made-to-order specifically for you (that’s right it’s not sitting in a warehouse) and will arrive via overnight express approximately five (5) days from the time of placing your order.