Privacy Statement
At Nuream we are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (Person Information). As part of this commitment, our privacy policy governs actions as they relate to the collection, use and disclosure of Personal Information.
Risk-Free Trial
While all mattresses are made to order, and we believe you will fall in love with your Nuream mattress and accessories your happiness is our top priority. We offer a 120-night, risk-free return policy on all our mattresses. This free trial is applicable for one exchange or return per purchase within 120 days of purchase.
Warranty
At Nuream we stand by the quality and craftmanship of all of our American made to order mattresses which we why we offer a warranty that all mattresses and accessories will be free from defects from the minute you receive the mattresses through its lifetime.
Returns and Exchanges
If you’re not absolutely happy with your mattress, you can easily return or exchange for a new mattress.
Adjustable bed frames are considered final sale and are non-returnable, non-
exchangeable and non-refundable. With accessories only unopened and new accessory items are eligible to be returned.
All used or open items are considered a final sale. All returns must be made within 30 days of purchase. You are entitled to return an item should it have a manufacturing defect or is damaged during transit. You will be responsible for all shipping costs and please contact Nuream within 72 hours to provide proof of damage at customercare@nuream.com.
Free Shipping
Shipping is on us, costing you nothing at all. All mattresses are custom made-to-order specifically for you (that’s right it’s not sitting in a warehouse) and will arrive via overnight express approximately five (5) days from the time of placing your order.
Mobile Terms of Service
Last updated: Feb. 5, 2025
The Nuream mobile message service (the "Service") is operated by Nuream (“Nuream”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Nuream’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Nuream through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Nuream. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18556193360 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Nuream mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18556193360 or email sales@studiolabs.com.
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Policy.